Privacy Policy
Terms and Conditions
Welcome to JohnandKiras.com ("Web Site"). Please take a few minutes to review these Terms and Conditions. These Terms and Conditions apply to your access and use of the Web Site and our mobile applications. Your use of our Web Site or our mobile application constitutes your agreement to follow these Terms and Conditions and to be bound by them.
These Terms and Conditions May Change
John and Kira's reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Web Site.
Shipping and Processing Fees
Our shipping and processing charges are intended to compensate our company for the cost of processing your order, handling and packing the products you purchase and delivering them to you. We encourage you to also review detailed information about our shipping and processing fees.
Use of Our Web Site
User Comments
We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our Web Site shall be and remain the exclusive property of John and Kira's. Your submission of any such Comments shall constitute an assignment to John and Kira's of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. John and Kira's will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Hyperlinks to other Web Sites
To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of which John and Kira's does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.
Disclaimer
This Web Site and our mobile applications, and all Content available on this Web Site, our mobile applications, or both, are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation warranties of title or implied warranties of merchantability, non- infringement, or fitness for a particular purpose. You acknowledge, by your use of this Web Site or our mobile applications, as applicable, that your use is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use, and that John and Kira's shall not be liable for any damages of any kind related to your use of this Web Site or our mobile applications. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for damages. Accordingly, some of the above limitations and disclaimers may not apply to you. To the extent we may not, as a matter of applicable law, disclaim any warranty or limit our liability, the scope and duration of such warranty and the extent of our liability will be
Product Pricing Information
The prices displayed on our Web Site may differ from prices that are available in stores, outdoor markets, or in catalogs, and our pricing may differ from location to location. If you are in the U.S. or Canada Web Site prices will be displayed in U.S. Dollars. Elsewhere Web Site prices will generally be displayed in the local currency. The prices displayed in our printed catalogs are quoted in U.S. Dollars and are valid and effective only in the U.S. For sale products (identified by pricing in red), "Regular Price" refers to the most recent selling price. "Sale" refers to the reduced price we are offering to our customers.
Special Offers
Occasionally we will offer special promotions to our customers that we refer to as "special offers" or "special offer". This can include a gift with purchase, free shipping, or other promotional activity associated with a product purchase. These offers may be for a limited time only.
Inaccuracy Disclaimer
From time to time there may be information on our Web Site or in our catalog that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. John and Kira's reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Any action relating to the use of the Web Site, catalogs or any transaction with John and Kira's must be brought in the state or federal courts located in the County of Philadelphia, Pennsylvania. Last Updated: March 2016
Privacy Policy
This website ("Johnandkiras.com") is owned and operated by John and Kira's. John and Kira's recognizes the importance of maintaining the privacy of our customers ("Customers"), registered account holders and other website users (collectively "Users"). We have posted this privacy policy ("Policy") to describe our practices regarding the collection and use of information from Users. This Policy was last amended March 2016. We may update this Policy from time to time, so we invite you to review this page periodically. When we make changes, we may send an e-mail to you or notify you the next time you log-in, and we will post the updated Policy on this web page. All changes will go into effect on the date that is listed in our Policy. The new Policy will apply to all past and current users of Johnandkiras.com and will replace any prior Policies. By using this website, you consent to the terms of this Policy. Note: You must be 18 years or older to register as a Member or use johnandkiras.com.
What Information We Collect
We collect the following information about you in various ways, including when you register an account, make purchases, and when you visit our website or social media sites:
- If you choose to become a Member, we collect your name, address, phone number, email address, username and password. We also collect the names, addresses, and phone numbers of those persons whom you add to your personal address book as a Member.
- If you shop with us via Johnandkiras.com, we collect the following information about you: name, address, phone number, email address, billing information including credit card number and expiration date as well as the names, addresses and phone numbers of gift recipients (if any). We use your name, address, phone number, billing information/credit card information to process your order or as otherwise described in this Policy.
- If you visit our Facebook, Twitter, Instagram, or other social media pages, we may collect information you submit or make publicly available.
- We also collect any information you submit to us when you participate in our promotions, contests, and sweepstakes.
- We also collect information automatically using technology when you visit our website or social media pages or when you open one of our e-mails.
How We Use Information We Collect
We use the information you supply for the purpose of providing the services you have requested and as described in this Policy. The email address you provide is used for internal purposes, such as confirming and tracking your order. In addition, John and Kira's may contact you via email or regular mail to keep you up-to-date on the latest Johnandkiras.com news or to send you our latest catalog. Also, we may rent, share, sell or exchange your email or postal address with third parties, who may contact you regarding their products or services that we think may be of interest to you. If you would like to opt out of receiving mailings from John and Kira's or our third parties, please send an email requesting so to support@johnandkiras.com. Additionally, gift recipients may, from time to time, receive our latest catalog as well as offers from us regarding new products and services that we think may be of interest to them. We work with a third party service provider, who uses information collected automatically through technology to help us better understand how you use Johnandkiras.com. The information this third party service provider collects, such as which search engine referred you to Johnandkiras.com and how you navigated around our website, will help us to better serve you and provide you with more personalized information and product offerings. We may share your information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third-party advertising partner and its service providers in order to deliver to you banner advertisements and other advertising tailored to your interests when you visit certain websites. Our advertising partner will make the data we provide to it anonymous. In certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to enforce this Policy, the terms of use that govern Johnandkiras.com, to otherwise manage our business, or to bring legal action against persons or entities who may be causing injury to you, John and Kira's or others. We may also disclose your personally identifiable information when we believe the law requires it. In the event of a merger, consolidation or sale or transfer of our company or its assets, it is possible that User information collected will be transferred to the purchaser or the new company.
Cookies, Web Beacons and Javascript
John and Kira's uses automatic tracking technologies, including "cookies" and clear gifs (or "web beacons"). These small files are sent to your browser from a web server and stored on your computer's hard drive. John and Kira's, and service providers acting on our behalf, may place cookies and web beacons on your computer for the purpose of understanding how Users utilize Johnandkiras.com, to track purchases and other website information, and to help measure the effectiveness of our marketing and promotional campaigns. Web beacons may be used to provide data to third parties for tracking purposes. Cookies also allow Members to save time during checkout in return visits. Most web browsers automatically accept cookies, but they should also allow you to instruct your browser to prevent the use of cookies. You may use the Help feature on your browser to find information on how to manage, restrict, or prevent the use of cookies. Please note that if you disable cookies certain aspects of Johnandkiras.com will not function properly, such as the shopping bag. We also use "web beacons" in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to track the effectiveness of certain communications as well as the effectiveness of our marketing campaigns. If you would like to opt-out of these emails you can do so by emailing support@johnandkiras.com. Note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice. Users must have JavaScript enabled in order for Johnandkiras.com to function properly.
Sweepstakes / Promotions
Johnandkiras.com sometimes includes notices of sweepstakes or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you're a winner) and for any other purpose for which we might use information about you collected through this website. In the promotions sponsored by third parties, information you submit to enter those promotions may be shared with the third-party sponsor and then used by the sponsor in accordance with any contest rules and its privacy policy.
Market Research
From time to time, John and Kira's may also contact you via email, postal mail, text message, or phone to conduct questionnaires and surveys. Survey information is treated like all of the information we collect.
Access to & Choices About Your Information
You may choose to: (1) stop receiving promotional materials by mail, phone, or email; (2) update or correct your personal information; or (3) disable your account. To carry out any of these choices:
- A Member can access, review and/or correct all of their personally identifiable information that was provided to us online by logging into their Account and accessing the My Profile section.
- If a Member wishes to have their account disabled, the Member can send an email with this request to support@johnandkiras.com. Please include your name, the email address associated with the account and the following message: "I would like to disable my Johnandkiras.com website account."
- You may unsubscribe from marketing emails from us by emailing support@johnandkiras.com.
- You may unsubscribe from our mail order catalog or other John and Kira's mailings to your postal address by emailing support@johnandkiras.com. Please note that removal from our postal lists may take up to 6 to 8 weeks to be effective.
- You may send us an email at support@johnandkiras.com or write to us at Customer Care, John and Kira's, 163 W Wyoming Avenue, Philadelphia, PA 19140. Please include your current contact information, the information you are interested in accessing, and your requested changes. We will make the changes you request or provide an explanation of what actions we will be able to make in response to your request.
Your California / Rhode Island Privacy Rights
John and Kira's may disclose your personal information to third parties for their use in marketing to you unless you tell us not to. In order to opt out of our third party mailings, please email us at support@johnandkiras.com or write to us at Customer Care, John and Kira's, 163 W Wyoming Avenue, Philadelphia, PA 19140.
Live Customer Service Assistance
John and Kira's offers Users live customer service assistance. Information you provide during a call may be used to assist with your inquiry, as well as for any purpose permitted under the Policy. Calls may be recorded for quality assurance and training purposes.
Third Party Service Providers
John and Kira's sometimes employs other companies and individuals to perform services for us. For example, we hire agencies to help administer consumer promotions, to analyze data, to fulfill orders you place, and to provide customer service. We may share your personally identifiable information with these parties, who have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor John and Kira's privacy and security policies in the way this information is handled.
Security
John and Kira's takes your privacy and security seriously. For this reason we work to establish technical, administrative, and physical security measures to protect against unauthorized access or use of personal information. We cannot, however, guarantee the security of any information you send to us and you do so at your own risk. Members are responsible for maintaining the confidentiality of their password and account. Members are responsible for activities that occur under their account and should immediately notify John and Kira's of any unauthorized use of their account.
Other Sites
This website may contain links to websites operated by other companies. John and Kira's is not responsible for the policies and practices of those third party sites. You should check the applicable privacy policies of the other sites you visit.
Contacting John and Kira's
If you have any questions about our Policy, you can e-mail us at support@johnandkiras.com or contact us by mail at Customer Care, John and Kira's, 163 W Wyoming Avenue, Philadelphia, PA 19140. We'll be happy to answer your questions or hear your concerns.
John & Kira's Chocolate is a registered trademark of John and Kira's. All of the Content on this website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by John and Kira's. Your use of the trademarks, service marks, trade dress and copyrighted material displayed on this website is strictly prohibited. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. John and Kira's reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content.
